Exito Flights

If you've booked your tour online, on your confirmation screen, you'll find a link to fill out a form and request a flight quote from Exito. If you booked with one of our call center agents, or you've already exited your confirmation screen, just visit your [Account Dashboard](https://smartours.com/dashboard/), find the tour you want to request flights for, and click "Find Flights with Exito Travel". You'll fill out the form on that page sharing any additional flight details (like your preferre...

As our preferred air partner, you can be confident that Exito Travel is familiar with our tours and can help you find the best flights to get you on your trip. Your Exito Travel specialist will need to know some of the following details: - What tour and departure you’re traveling on - What airport(s) you want to start and end your trip from - What dates you’d like to fly (if you plan to extend your trip or visit additional destinations) - How many people you need a flight quote for - What airpo...

To put together several flight options for you to choose from, your Exito Travel specialist will need to know some details about your preferred flights. Please be prepared to provide the following details: - What tour and departure you’re traveling on - What dates you’d like to fly (if you plan to extend your trip or visit additional destinations) - How many people you need a flight quote for - What airport you’d like to fly from to start the tour, and what airport you’d like to fly to at the e...

When you’re ready to accept the proposed flight schedule, reply to their email with any additional information, options, and final special requests. Your dedicated air specialist will provide you with a link to their secure payment page so you can submit payment directly to Exito Travel via credit card. Most of the time, payment can be made by Visa, Mastercard, Discover, and American Express though this will depend on the specific airline you choose to travel with. After you book, if you need t...

Yes! You can earn points/miles, and enjoy the normal perks of any frequent flier status you have. Plus you can earn the same credit card points if you have a credit card with elevated earning levels for travel purchases. There are certain fares that may have decreased mileage accrual, but this will be indicated in the initial quotation and an alternative will be offered with standard accrual levels.

Schedule changes typically take place weeks or even months prior to departure. Minor changes (such as a flight number change, or a small time change that doesn’t create an uncomfortable connection) will be accepted and the Exito team will notify your entire party. If the change is more significant and there are concerns it could impact your independently booked ground arrangements and/or create an uncomfortable connection, Exito will reach out to you first to ascertain your preferences and find ...

Flight disruptions usually take place on the day of travel. We recommend that travelers use the airlines’ mobile apps as these are typically the best way to stay informed. If you have any questions or concerns about a flight disruption, or need further assistance, please contact Exito Travel directly. You’ll have access to their 24/7 emergency helpline starting 72 hours before departure. If Exito Travel needs to re-book your flight and your ability to join our tour is impacted, Exito Travel wil...

If you need to make any changes to your flights or if you encounter an issue on a flight, please contact Exito Travel! You can reply to one of their emails or call 855-776-3896. In addition to having a dedicated air specialist for your Exito Travel-booked flights, you’ll also have access to their 24/7 emergency helpline starting 72 hours before departure.

Unfortunately, neither Exito Travel nor smarTours are able to provide airline transfers for travelers on our tour-only packages (including those with Exito Travel-booked flights). We are working on it and hope we’ll be able to offer airport transfers to our travelers soon! In the meantime, many hotels offer an airport shuttle service. You can contact our first hotel to inquire about their availability. When we can, we’ll also share some recommendations on the Before You Depart page for your tou...

We recommend you obtain travel insurance regardless of your age or the tour you’ve selected. While you have every intention of taking that trip of a lifetime, illnesses, family emergencies, and more can hamper your best-laid plans. smarTours is partnering with Trip Mate, a Generali Global Assistance & Insurance Services brand, to offer a Travel Protection Plan. You can [purchase your travel protection plan through Trip Mate directly](https://atc.tripassure.com/main/?welcome=SMAR0036CT). During t...