Before Your Tour

Sometimes there can be issues in receiving emails in your browser from an unknown domain name. In those cases, you can go through a process of whitelisting (also known as allowlisting or safelisting) a particular domain so that your email server will trust that domain and keep emails from going to spam or not being received at all. If you are having issues receiving emails from smarTours, we have gathered links and instructions below on how to whitelist the smarTours domain on some of the most ...

Editing your profile and travel information for a given trip.

Before You Depart: Every tour has a dedicated “Before You Depart” page. This page includes several important details to help you prepare for your trip, including: - Flight details for the group flight, if available for this tour. - Arrival details for those who have booked Tour-Only, and will be arranging their own arrival at the tour’s starting point. - Passport and visa information for the destinations visited on your tour. - Health requirements and links out to CDC and destinatio...

Entry and visa requirements vary by destination, where you’re coming from, and your nationality. It’s your responsibility to obtain any necessary visas and meet any passport requirements in order to travel. 

Some visa applications can require a lot of information like proof of return flights, and hotel stays. You can find more detailed information about entry requirements and any tour-specific information you might need to provide in the Before You Depart section of our tour page (learn how to find the Before You Depart section here (https://smartours.ladesk.com/050563-Preparing-for-your-trip)). We’ll also use this section to let you know when you can expect an email with any required documentation....

No one plans to get sick, lose their bags, or trip on the curb, but it happens all the time. We recommend you protect yourself with a travel insurance plan. 

We usually email final documents to the primary booker on your reservation 7–14 days before departure (when your trip starts). If we’re awaiting any final confirmations, we’ll let you know and you can expect to receive your documents as soon as we get those final confirmations.